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Windows/Mac Can't connect to a WebEx meeting and/or error 104


Symptom: Using a Mac or Windows OS (7/8.1/10) with Chrome, Firefox or Internet Explorer, user cannot connect to WebEx meeting. Errors include "Can't Connect Retrying" and "Error 104".
Or
Error: 'You are no longer connected. Automatically reconnecting'
I get an error 'You are no longer connected to the meeting. Automatically reconnecting' when trying to join a meeting.
Resolution:
Solution:
URL
https://cisco-support.webex.com/guest/articles/en_US/Troubleshooting/WBX70032/?l=en_US&fs=Search&pn=1&searches=WBX22063%2C%2C.%2C.%2CWBX70032%2C%2C.%2C.%2C&lastSearch=WBX70032&articleSteps=1%2CTroubleshooting%2CWBX70032%2520&myr=
Try the following to correct the problem:
Microsoft Windows PC

  1. Click on the Tools icon in the upper-right corner of the Internet Explorer window.
  2. Click on Internet Options.
  3. Click on the Advanced tab.
  4. Scroll down to the Security section, enable the Use TLS 1.0 setting:


  5. Click Apply and OK.
  6. Close all browser windows.
  7. Try to join the meeting again.

Apple - Mac Computers

  1. Click on the apple icon at the top-left of your screen, then select System Preferences....

  2. The 'System Preferences' window appears.
  3. Scroll down to the Other section, then double click on the Java icon.

  4. 'The Java Control Panel opens in a separate window'. message appears.
  5. Under the Java Control Panel section, click on the Advanced tab.
  6. Scroll down to the Advanced Security Settings section, enable the Use SSL 3.0 and Use TLS 1.0.


  7. Click on the Apply button.
  8. Click on the OK button.
  9. Try to start/join the meeting again.

And for Windows PCs only

How Do I Add WebEx to Trusted Sites in Microsoft Internet Explorer?

Article ID: WBX22063 Solved Issue(s): 2

 

Topics Covered

How do I add WebEx to trusted sites in Microsoft Internet Explorer?
How do I add an exception for WebEx sites in Microsoft Internet Explorer?
How do I make WebEx a trusted site in Internet Explorer (IE)?

 

Solution


Solution:
To add WebEx to trusted sites:
Internet Explorer 9

  1. Click the [Tools (Alt + X)] button in the upper-right corner of the screen, then select Internet Options.

  2. The 'Internet Options' window appears.
  3. Go to the Security tab.
  4. Select Trusted Sites, then click the Sites button.
  5. In the Add this website to the zone: field, type {*}{+}https://*.webex.com+* (https://*.webex.com/?myr=false), then click the Add button.
  6. Click the Close or OK button.
  7. Click the OK button to close the Internet Options window.

    Internet Explorer 7 and 8
  8. In Internet Explorer, click Tools > Internet Options.
    • Note: If the Tools menu is not visible, press the Alt + T keys on your keyboard.

    • The 'Internet Options' window appears.
  9. Go to the Security Tab.
  10. Select Trusted Sites, then click the Sites button.
  11. In the Add this website to the zone: field, type {*}{+}https://*.webex.com+* (https://*.webex.com/?myr=false), then click the Add button.
  12. Click the Close or OK button.
  13. Click the OK button to close the Internet Options window.

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